Terms & Conditions

Terms and Conditions – iFramesLK

Welcome to iFramesLK. These Terms and Conditions govern your use of our website and services. By purchasing from us, you agree to be bound by the following policies. For your convenience, we’ve linked our Privacy Policy and Return Policy for further details.

 1. Shipping Policy

At iFramesLK, we proudly ship worldwide. However, our primary markets are Sri Lanka and Dubai, and our shipping terms are tailored accordingly:

  • Sri Lanka: Orders are delivered within 4–10 business days through reliable third-party local courier services. Delivery time may vary depending on your location.

  • Dubai: We ship via trusted international logistics providers. Deliveries typically take up to 21 business days, depending on customs and courier schedules.

  • Worldwide: Shipping time varies by country and logistics network availability.

Important Notes:

  • We are not responsible for customs delays or duties. Any import or customs fees are the responsibility of the customer.

  • Tracking information will be provided where available.

2. Returns and Refunds

At iFramesLK, we take quality seriously. If your item arrives damaged due to our fault or is the wrong product, we will replace it at no additional cost. However, we do not offer refunds in such cases—only replacements.

Return Conditions:

  • Returns are only accepted for:

    • Products damaged during delivery (if proven to be our fault)

    • Incorrect items shipped

  • Returns must be requested within 3 days of delivery.

  • Customers must submit both video and photo proof of the issue upon receipt.

  • Returns due to customer preference changes (e.g., "changed my mind") will not be accepted.

  • We cover return shipping costs if the error is on our part.

For more details, visit our Return Policy.

3. Payment Terms

We offer multiple secure payment options suited to both Sri Lanka and Dubai:

  • Sri Lanka:

    • Cash on Delivery (COD)

    • Card Payments (Visa/MasterCard)

    • Transactions processed in LKR (Sri Lankan Rupees)

  • Dubai & International:

    • Card Payments (Visa/MasterCard/AMEX where available)

    • Transactions processed in AED (Emirati Dirhams) or converted at market rate

Important Notes:

  • Prices are fixed but may vary based on country and market conditions (e.g., logistics costs in Dubai).

  • All payments are secured using industry-grade encryption through our payment partners.

  • Once payment is made, the order is considered confirmed and processed.

4. Intellectual Property

All designs, frames, and content showcased on iFramesLK are original works created by our in-house designers and collaborators.

  • Resellers or third parties interested in using our designs for commercial purposes must obtain written permission.

  • Unauthorized copying or reselling of designs will be considered a violation of intellectual property rights.

5. Liability Disclaimer

We take every step to ensure smooth processing and shipping of your orders, but we are not liable for:

  • Delays caused by third-party courier services or customs clearance

  • Damage caused during installation by the customer

  • Any loss arising from misuse or mishandling after delivery

We urge customers to handle products with care and consult us for guidance if needed.

6. Order Cancellation Policy

We process orders fast to meet delivery times, so cancellations are limited:

  • Cash on Delivery (COD): Orders may be canceled within 6–8 hours of placing the order.

  • Prepaid Orders: Cannot be canceled once payment is completed.

  • If an order is canceled after the allowed period or once shipped, the customer may incur a cancellation fee to cover incurred logistics costs.

7. Privacy Policy

At iFramesLK, we take privacy seriously.

  • We collect only essential customer data such as name, delivery address, contact number, and purchase details.

  • This data is stored only for 6 months for warranty purposes.

  • We do not sell or share customer data with any third parties.

  • We do not use your data for marketing unless explicitly consented.

For full details, please visit our Privacy Policy.

Thank you for shopping with iFramesLK — where passion meets design, and quality is never compromised.

8. Governing Law
These terms are governed by and interpreted in accordance with the laws of Sri Lanka and the United Arab Emirates (Dubai jurisdiction). Any disputes will be handled under the relevant legal frameworks of these countries.

By using our site and placing an order, you agree to comply with and be bound by these terms. For more info, feel free to contact us anytime.